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Genius Drinks'
Returns Policy for Botonique

 

As at 14 November 2016-11-14

 

Cancellation

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Nothing in this returns policy undermines your statutory rights.

You must inform us of your wish to cancel in writing either by email to hello@botonique.com, within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not open or use them. You should return goods to us in their original packaging, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the RETURNS section below.

Returns

Genius Drinks will refund the purchase price (excluding delivery fees) on unopened items including unopened bottles returned to us within 14 days of either receipt by you or notification of order cancellation as above, provided they are in their original re-saleable condition. Your refund will be made by the original or agreed payment method. Delivery charges you originally paid may also be refunded at our discretion. Items should be returned with the original dispatch note which details the delivery, your order number, and you RRC as below. 

You must return items in the original (new and unused) condition in the original packaging. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed.

To return the goods, contact our Customer Care team at hello@botonique.com or via our website at botonique.com/help to request a Returns Reference Code (RRC). The method of return is at your discretion and the item is your responsibility until it reaches us. We recommend you return your package using a delivery service that insures you for the value of the goods as Genius Drinks is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

ADDRESS:
Genius Drinks Limited
c/o Blue Frog Packing
Unit 11 Marshall Road
Hillmead
Swindon
Wiltshire SN5 5FZ

Damaged goods

We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our Customer Care team by emailing hello@botonique.com, or via our website at botonique.com/contact, as soon as possible. We may ask for a photograph of the damaged goods, and where appropriate may ask for it to be returned. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will either refund the purchase price or make arrangements for a replacement to be delivered to you free of charge.

Exceptions to the Returns Policy

Gift cards/eVouchers/vouchers cannot be returned or exchanged for cash.

Additional Delivery Charges: any premium or out-of-area delivery charges will not be refunded if you cancel or return your order. Standard delivery charges may be refunded at our discretion.